ON-LINE SUPPORT SERVICES

Document Library   When you need a real estate form, access our on-line document library. You may find the form by its title, FNMA number, date and/or alias nickname. This feature is part of Real°Pac Office Professional Edition, Document Management module.

Knowledge Base   The best way to find answers to your questions. Here we give you various sections for you to identify what you are looking for. Choose a catagory and and look for your topic. Our Knowledge Base is available and open to the public.

Reference Center   A handy source to get a clear overview of all the materials available online. We've collected all the product documentation including screen illustrations and we have organized them into books. You may view the books on-line and/or print these. The Reference Center is available to our current clients through our Extranet.

Updates We have taken advantage of the internet and used it as a tool to provide customized updates to our clients through our secure Extranet. To get the latest version of software, check out the update section. We have upgrade forms, release notes, and new product information.

CONTACT SUPPORT SERVICES

Telephone/e-mail If you need to speak with a helpful friendly person via the telephone or e-mail, please feel free to contact us. We are available by telephone 5 days a week, 8:00 a.m. to 6:00 p.m. est. We offer 24-hour technical support via e-mail.

Software Customization If you need a field, screen and or function, you may fill-out our Request for Enhancement form and submit it for review. In this way, our software is kept current with the times, because we are putting in features that you requested.

Training Services We offer individualized and group training sessions for our products.

CONTRACT SOFTWARE SERVICES

Software Development Can't find the software you need for your business and you've tried off-the-shelf products? Then consider using our software development services to get the software you need. We have the expertise in project/design specification, development, implementation, testing and deployment.

Consultation Need an expert for some advice on your computer system and you do not know where to turn? Use our contract consultation services for fast turn-around solutions. Long and short term services are available.

Web Design, Development, Hosting and Support Want your Web Site to be designed with simple elegance, to convey what your business, art or service is all about? Your Web Site should be easy to navigate, visually appealing, and draw your audience in! Contact us for more information.